SureStay Plus Hotel by Best Western Gatlinburg

We liked that we had a couch to set on when we were at the room of course that was to be expected because we got a room with one. We enjoy the creek running in front of the hotel made for a great view. We enjoyed seeing the geese every morning between 7 and 8 coming from the water to the bank feeding. We think they must have a nest there somewhere and that would be great to see the little ones after they are hatched.We enjoyed the size of the room and the table and chairs great to have when we needed them.They one gentlemen with the staff that attended to the breakfast and I think he also worked the front desk as well. This guy was always friendly and spoke or waved every time you seen him.

Very clean, quiet, and in a great spot if you just want to go more for the hiking and a little bit of the tourists spots. The room was very spacious. We also got to watch wildlife in the river, so the view was great.

The property was in a perfect location to be able to walk to the Trolly’s. The property on the outside was great. Now to the room, the room was freezing cold when we arrived so it would be nice to come into a warm room when it’s 20’s and below outside. There were two ac/heat units in the room but only one worked. We were a little concerned the one heater wouldn’t heat up the room but it eventually did. There were some horrible spots on the walks where you could tell it got wet and started peeling the paint and drywall off. The room was awesome and clean otherwise. Plenty of space but I wish if it’s called a suite that there is some sort of small kitchen in the room. The staff were very nice and accommodating too.

We were very impressed with how clean the rooms were kept. The complimentary breakfast was really good and had several options to choose from for anyone with picky kids! The views of the river and mountains were beautiful too. Walking distance to the main strip. Highly recommend for anyone wanting to stay in Gatlinburg close to everything and on a budget! Management was amazing as well!

I loved that the room was very clean. I always wipe everything with Clorox wipes (tables, nightstands, TV stand/table, bathroom toilet and sink etc). There was not one speck of dirt on any wipe!! I was so impressed! It's nice to know they really cleaned the room. Breakfast was decent. Bacon, eggs, muffins, cereal, toast, pancakes (you put them in the machine), coffee, oh and yogurt. Dining area was clean and food was fresh and hot. The location was "ok". It's in the far end of the main parkway strip and about 2 blocks away. Not as convenient as I preferred but still manageable if you're ok with doing lots of walking. We loved the balcony and listening to the water flow. For the price we paid it was a great stay. The only negative...if there is one...is the bathroom sink needs to be replaced. We'd definitely stay again!